It is our expressed intention to deliver all goods ordered through wanderfox.ie within 5 working days within the U.K and Ireland, for purchases outside of Ireland and UK please allow 10-12 working days.
You may cancel an order you make with wanderfox.ie and return any items already dispatched within 14 days of receipt of the said items (please see our “returns policy” below) and receive a full refund.
Due to Covid-19 restrictions please contact us before sending back returns and we can advise on where to send them!
We want you to be completely satisfied with any purchase you make from wanderfox.ie. If, however, you have any reason to be dissatisfied with your order, we will fully refund or exchange the item in question, providing it is returned to us within 14 days and arrives back to WanderFox Ltd. in its original condition. All returns must be accompanied by documentation which quotes the original order reference number, along with a contact address (email or postal) and preferably a contact telephone number. As the purchaser, you will be responsible for all returned items until such time as they have been received by wanderfox.ie. You will be responsible for the full cost of the return postage.
Sale items or Items bought at a discount can not be returned.
When returning goods to wanderfox.ie we advise customers to obtain a ‘Proof of Postage’ certificate from the Post Office.
Orders from outside the UK & Ireland
Orders from outside the UK & Ireland could be subject to import duties & taxes applied to goods once they arrive at the specified destination. The purchaser will be solely responsible for payment of any such import duties and taxes. Wanderfox.ie cannot predict whether or not such charges will be applied to a given order nor provide any indication of the amounts of import duty and tax that could be applied in any given territory. Wanderfox.ie accepts no responsibility for any import duties and/or taxes incurred by the purchaser and advises purchasers from outside the Ireland/UK to obtain the relevant information from their local customs & excise office prior to placing an order.
Please note: Our terms & conditions comply with the Consumer Protection (Distance Selling) Regulations 2000 and do not infringe your statutory rights.